Refund Policy
Guidelines regarding refunds, non-refundable services, and cancellation procedures.
1. Non-Refundable Services
As ViViD eSigner provisions digital security keys and incurs third-party costs (such as SMS/Email OTP integrations and server processing) instantly upon document generation, all successful electronic signature transactions and API credit purchases are strictly non-refundable.
Once a signature credit is consumed or a subscription plan is activated, you cannot claim a refund for unused portions of the billing cycle.
2. Exceptions & Eligible Refunds
Refunds may only be granted under the following exceptional circumstances:
- Duplicate Charges: If a technical glitch results in your card being charged multiple times for the same transaction.
- Service Non-Delivery: If a system outage completely prevents the generation of a digital signature after payment has been fully processed and credits were not allocated.
In such cases, users must submit a refund request with proof of transaction within 7 days of the incident to support@vividappstudio.in.
3. Refund Processing Time
Once an eligible refund is approved by our billing team, the amount will be credited back to the original method of payment within 7 to 10 business days, depending on your bank or credit card issuer.